Refund Policy

At SolveMestery, we want you to be satisfied with your purchase. Our products are digital problem-solving guides delivered as instant PDF downloads. Because these products are delivered electronically and accessed immediately, this Refund Policy explains the circumstances under which refunds may be considered.

Nature of Digital Products

Once a digital guide has been purchased and the download link has been delivered or accessed, the product is considered used. Unlike physical goods, digital files cannot be returned or resold after delivery. For this reason, all sales are generally final, subject to the exceptions described below.

14-Day Refund Review Window

We understand that issues can occasionally arise. If you experience any of the following within 14 days of your purchase, you may submit a refund request and we will review it fairly:

• Technical issue: the PDF file is corrupted, incomplete, or cannot be downloaded despite our attempts to help.
• Not as described: the guide materially differs from its description on our website and does not deliver the core content advertised.
• Duplicate purchase: you accidentally purchased the same guide twice.
• Unauthorized transaction: the purchase was made without your knowledge or consent.

Important: requests submitted after 14 days from the date of purchase are not eligible for review.

Case-by-Case Evaluation

Each refund request is evaluated individually. In reviewing your request, we consider whether the guide has been downloaded, whether we have had a reasonable opportunity to resolve the issue, the nature of the problem reported, and your purchase history. Submitting a request does not guarantee a refund.

How to Request a Refund

To request a refund, email us with the details below:

1. Send an email to solvemestery@gmail.com
2. Use the subject line: Refund Request — [Your Order ID]
3. Include the following:
   • Your full name and the email address used for the purchase
   • Order ID or transaction reference number
   • Guide name and date of purchase
   • A clear explanation of the issue, with screenshots if relevant

Review Timeline

1. Acknowledgment: we confirm receipt within 24–48 hours.
2. Investigation: we review your request and may contact you for more information.
3. Decision: we communicate our decision within 5–7 business days of acknowledgment.
4. Resolution: if approved, the refund is processed to your original payment method within 5–10 business days, depending on your payment provider.

Alternative Resolutions

In many cases we can resolve your issue without a refund. We may offer a working replacement file if your download is corrupted, technical support to help you access your guide, or a credit toward a different guide of equal value.

Non-Eligible Situations

Refunds will not be granted for:

• Change of mind or buyer’s remorse after downloading
• Not reading the product description before purchase
• Lack of time to read or apply the guide
• Dissatisfaction with results, which depend on individual effort and circumstances
• Requests submitted after the 14-day review window
• Violation of our Terms and Conditions

Fraud Prevention

We monitor refund requests for abuse. Customers who repeatedly request refunds, misuse the review process, or engage in fraudulent behavior may be blocked from future purchases.

Questions

If you have any questions about this Refund Policy, please contact us at solvemestery@gmail.com before making a purchase. We are happy to clarify any part of this policy. See also our Terms and Conditions.